Refund policy

CALX — Return & Refund Policy

We want you to be fully confident in every CALX product. If something isn't right, we're here to help.

RETURN WINDOW
You may request a return within 7 days of receiving your order.

ELIGIBILITY
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)

Due to hygiene reasons, worn or used compression and support products cannot be returned unless defective or damaged on arrival.

HOW TO REQUEST A RETURN
Contact us at [email] or via WhatsApp with your order number and reason for return. Our team will confirm eligibility and provide return instructions within 24–48 hours.

REFUNDS
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days.

DAMAGED OR DEFECTIVE ITEMS
If you received a damaged or defective item, contact us within 48 hours of delivery with photos of the product and packaging. We will replace the item or issue a full refund at no additional cost to you.

RETURN SHIPPING
Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method.

CONTACT
For any return or refund inquiries, reach out to us at email: Calx.qatar@gmail.com or Whatsapp: +974 33125272.